Privacy & Legal

We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.

For our website www.wbc.co.uk in the UK, and for information otherwise collected under this Privacy Notice, Wine Box Company Limited is the data controller that is responsible for your privacy. Wine Box Company Limited is located at 15 Bessemer Park, 250 Milkwood Road, London, SE24 0HG

We will tell you:

- Your data protection rights
- How we get your information
- How we share your information
- Explain the legal bases we rely on
- How we use your data
- How long we will keep your data
- Where we store your data
- How you can complain

Your right to access

You have the right to ask us to supply you with a copy of your personal data that we store on you. This right always applies. You can read more about this right here. You can read more about this right here.

Your right to rectification

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. You can read more about this right here.

Your right to restriction of processing

You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here.

Your right to object to processing

You have the right to object to us processing your personal data if we are using it for for direct marketing or if it is in our legitimate interest. You can read more about this right here.

Your right to data portability

You have the right to get your personal data from us in a way that is accessible and machine-readable, for example as a csv file. You also have the right to ask us to transfer your data to another organisation. We must do this if the transfer is ‘technically feasible’. You can read more about this right here.

Your right to withdraw consent

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

Where we rely on our legitimate interest

In the cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so, unless we believe we have a legitimate overriding reason to continue processing your personal data.

Direct Marketing

You have the right to stop the use of your personal data for direct marketing activity through all channels or selected channels. We must always comply with your request.

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How do we get information?

Most of the personal data we process is provided to us directly by you for one of the following reasons:

- You purchased products from us

- You registered on our website

- You filled in an enquiry form

- You requested a quote from us

- You attended a training event

- You subscribed to our newsletter

- You visited us at a trade show

Sharing your information

We will not share or sell your data to any third parties for the purposes of direct marketing.

We sometimes need to allow our service providers to process personal information we hold about you on our behalf for the reasons set out in this policy or as otherwise required by law.

We make sure these third parties won’t use your personal data for their own purposes and we only permit them to use it in accordance with our instructions and the law.This includes the following type of businesses:

- Trusted businesses or persons who process your information for us for the purposes set out in this policy, based on our instructions and any other appropriate confidentiality and security measures. For example, we use third party service providers to help us with payment processing.

- Marketing agencies, search engines and social media networks; to advertise WBC and to gather feedback on our services.

- We may, from time to time, expand, reduce or sell our business and this may involve the transfer of departments or the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party under the terms of this Privacy Policy.

We use cookies to help improve your experience of our website at https://wbc.co.uk. This cookie policy is part of WBC's privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://wbc.co.uk. In such a case, we may be unable to provide you with some of your desired content and services.

What is a cookie?

A cookie is a small piece of data that a website stores on your device when you visit. It typically contains information about the website itself, a unique identifier that allows the site to recognise your web browser when you return, additional data that serves the cookie’s purpose, and the lifespan of the cookie itself.

Cookies are used to enable certain features (eg logging in), track site usage (eg analytics), store your user settings (eg time zone, notification preferences), and to personalise your content (eg advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.=

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Essential cookies

cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customised, enhanced, or optimised content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

We use this type of cookie on our site.

1. DEFINITIONS

1.1. ‘buyer’ means the person who buys or agrees to buy the goods from the seller.

1.2. ‘conditions’ means the terms and conditions of sale set out in this document which forms the contract and any special terms and conditions agreed in writing by the seller.

1.3. ‘delivery date’ means the date specified by the seller when the goods are to be delivered.

1.4 ‘force majeure event’ means any circumstance not in the seller’s reasonable control including, without limitation: acts of god; flood; drought; earthquake or other natural disaster; epidemic or pandemic or other contagious or communicable disease including, but not limited to, severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) which causes COVID-19, and in each case, any effects arising from or in connection with the same including, but not limited to, any actions, recommendations, announcements, lockdowns or restrictions, related to its subject matter (whether made by a government body, authority, public health organisation or other similar official body) which affects the seller’s performance of its obligations under these conditions or the contract; terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo or breaking off of diplomatic relations; any law or any action taken by a government or public authority, including without limitation imposing an export or import restriction, quota or prohibition or failing to grant a necessary licence or consent; collapse of of buildings, fire, explosion or accident; industrial disputes relating to the seller, the seller’s personnel or any other failure in the seller’s supply chain; failure of third party suppliers including, but not limited to: strikes, lockouts or other industrial actions or trade disputes; bankruptcy of third party suppliers; or closure of manufacturing premises or other factory or warehouse used by third party suppliers due to acts, restrictions, regulations, byelaws, prohibitions or measures of any kind on the part of any governmental parliamentary or local authority.

1.4. ‘goods’ means the articles which the buyer agrees to buy from the seller.

1.5. ‘price’ means the price for the goods excluding carriage, packing, insurance and VAT.

1.6. ‘seller’ means Wine Box Company Limited T/A WBC, 15 Bessemer Park, 250 Milkwood, London, SE24 0HG.

2. CONDITIONS APPLICABLE

2.1. These conditions shall apply to all contracts for the sale of goods by the seller to the buyer to the exclusion of all other terms and conditions including any terms and conditions which the buyer may purport to apply under any purchase order, confirmation of order or similar document.

2.2. All orders for goods shall be deemed to be an offer by the buyer to purchase goods pursuant to these conditions until accepted by the seller.

2.3. Acceptance of an order for goods by the seller or the actual delivery of the goods to the buyer (whichever is sooner) shall form a contract and shall be deemed conclusive evidence of the buyer’s acceptance of these conditions.

2.4. Any variation of these conditions (including any special terms and conditions agreed between the two parties) shall be inapplicable unless agreed in writing by the seller.

2.5 No cancellations of orders shall be permitted unless agreed in advance by a director of the seller in good time prior to any order being performed.

3. THE PRICE AND PAYMENT

3.1. The price shall be the seller’s quoted price. The price is exclusive of VAT which shall be due at the rate ruling on the date of the seller’s invoice.

3.2 Any price quoted or provided by the seller to the buyer is based on its current price as at the date the quotation is made or provided to the buyer, but the actual price payable for the goods shall be based on the actual current price of the seller as at the time of acceptance of an order as indicated to the buyer.

3.3 The Seller may, by giving notice to the buyer at any time up to five (5) business days before delivery or collection, increase the price of the goods to reflect any increase in the cost of the goods that is due to:

3.3.1 any factor beyond the seller’s control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

3.3.2 any request by the buyer to change the delivery or collection date(s), quantities or types of goods ordered; or

3.3.3 any delay caused by any instructions of the buyer or failure of the buyer to give the seller adequate or accurate information or instructions.

3.4. Payment of the price and VAT shall be due within thirty days of the date of the invoice. This applies to account customers only. Time for payment is of the essence and no payment for the goods shall be deemed to have been received until the seller has received cleared funds for the whole sum specified in such invoice.

3.5 Interest on overdue invoices shall accrue from the day when payment becomes due from day to day until the date of payment at a rate of two percent above National Westminster Bank plc’s base rate from time to time in force and shall accrue at such a rate after as well as before any judgement.

4. DELIVERY OF THE GOODS

4.1. Delivery of the goods shall be made to buyer’s address. The buyer shall make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery.

4.2. The goods shall be deemed delivered at the time the delivery is tendered.

4.3 The seller shall use its reasonable endeavours to meet any delivery dates specified in the order, but any such dates shall be estimates only and time shall not be of the essence for the delivery of the goods.

4.4 At all times, the seller shall not be liable for any delay in delivery of the goods that is caused by the following:

4.4.1 a failure of a third party supplier;

4.4.2 a force majeure event; or

4.4.3 the buyer’s failure to provide the seller with adequate delivery instructions or any other instructions that are relevant to the supply of the goods.

4.5 If the seller fails to deliver the goods, its liability shall be limited to a refund of the purchase price of the goods.

4.6 If the buyer fails to take delivery of the goods then, except where such failure or delay is caused by the seller’s deliberate failure to comply with its obligations under the contract:

4.6.1 Delivery of the goods shall be deemed to have been completed on the date of the first attempted delivery by the seller in accordance with clause 4.2 and;

4.6.2 the seller shall store the goods until delivery takes place and charge the buyer for all related costs and expenses (including insurance).

4.7 If ten (10) business days after the day on which the seller notified the buyer that the goods were ready for delivery the buyer has not taken delivery of them, the seller may resell or otherwise dispose of part or all of the goods.

4.8 If the seller is unable to effect delivery due to any fault of the buyer, the buyer may incur additional delivery charges.

4.9 The seller may deliver the goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the buyer to cancel any other instalment.

5. RETURNED GOODS

5.1 Goods must be returned within 7 working days of delivery, using the original packaging and must be in mint condition, ready for resale. Clearance products are considered as final sales and are not eligible for return/exchange unless damaged or faulty. 

6. ACCEPTANCE OF THE GOODS

6.1. The buyer shall be deemed to have accepted the goods twenty-four hours after delivery to the buyer and shall not be entitled to reject such goods thereafter.

7. CONDITIONS, WARRANTIES AND INDEMNITIES

7.1. All terms, conditions and warranties relating to the quality and/or fitness for purpose of the goods or any of the goods are excluded unless expressly agreed in writing by the seller.

7.2 The buyer shall indemnify the seller against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all and other reasonable professional costs and expenses) suffered or incurred by the seller arising out of or in connection with the buyer’s negligence or breach of an order, these conditions and/or the contract.

8. RISK

8.1. Risk shall pass on delivery of the goods.

8.2. In spite of delivery having been made, property in the goods shall not pass from the seller until:

8.2.1 The buyer shall have paid the invoice in full including VAT;

8.2.2 No other sums whatever shall be due from the buyer to the seller.

8.3. Until property in the goods passes to the buyer in accordance with clause 8.2 the buyer shall hold the goods and each of them on the seller’s account on a fiduciary basis as bailee for the seller. The buyer shall store the goods (at no cost to the seller) separately from all other goods in its possession and marked in such a way that they are clearly identified as the seller’s property.

8.4. Until such time as property in the goods passes from the seller, the buyer shall upon request deliver up any goods of the buyer delivered under this contract or any other contract

made between the buyer and the seller. If the buyer fails to do so the seller may enter on any premises owned, occupied or controlled by the buyer where the goods are situated and repossess the goods.

8.5. The provisions of clause 7 apply not withstanding the provision for any credit period agreed at any time between the buyer and the seller.

9.REMEDIES OF THE BUYER

9.1. Where the buyer rejects any goods then the buyer shall have no further rights whatever in respect of the supply to the buyer of such goods or the failure by the seller to supply goods which conform to the contract of sale. Any return of goods shall be subject to the following conditions:

9.1.1 the goods are in brand new and unused condition;

9.1.2 the packaging of the goods remains intact and unbroken and in reasonable condition;

9.1.3 the goods are returned at the sole cost of the buyer; and

9.1.4 the returned goods are received within fourteen (14) days from the date that a director of the seller agreed to accept the returned goods.

9.2 where goods are cancelled or returned pursuant to this clause 9, the seller reserves the right to charge a reasonable administration cost.

9.2. Where the buyer accepts or has been deemed to accept any goods then the seller shall have no liability whatever to the buyer in respect of those goods.

9.3. The seller shall not be liable to the buyer for late delivery or short delivery of the goods.

10.MISCELLANEOUS

10.1. WBC reserves the right to use any personalised or bespoke products in future marketing literature.

11.LIMITATION OF LIABILITY

11.1 Nothing in these conditions excludes or limits the liability of the seller for:

11.1.1 death or personal injury caused by the seller’s negligence or the negligence of its employees;

11.1.2 fraud or fraudulent misrepresentation; and

11.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979.

11.2 Subject to clause 11.1, the seller’s total liability in respect of all claims arising out in connection with these conditions and the contract (whether in negligence, contract, tort, misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of these conditions) will be limited to the higher of:

11.2.1 the cost of the goods; or

11.2.2 the costs and expenses incurred in obtaining replacement goods of similar description and quality to the goods in the cheapest market available, less the price of the goods.

11.3 Subject to clause 11.1, the seller shall not be liable to the buyer whether in contract, tort (including negligence, breach of statutory duty or otherwise) for any indirect or consequential loss or damage (whether for loss of profit, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of or in connection with these conditions or the contract.

11.4 The provisions of this clause 11 shall survive the termination of these conditions and/or the contract.

12. FORCE MAJEURE

12.1 Provided it has complied with clause 12.2 if (and to the extent that) the seller is prevented, hindered or delayed in or from performing all or a substantial part of its obligations under the contract by a force majeure event, the seller will not be in breach of the contract or otherwise liable for any failure or delay in the performance of such obligations. The time for performance of its obligations will be deemed extended accordingly.

12.2 As soon as reasonably practicable after the start of the force majeure event, the seller shall notify the buyer of the force majeure event, the estimated date on which it started and the likely effect of the force majeure event on its ability to perform any of its obligations under the contract.

12.3 As soon as practicable following the seller’s notification in clause 12.2, the parties shall consult with each other in good faith and use all reasonable endeavours to agree appropriate terms to mitigate the effects of the force majeure event and to facilitate the continued performance of the contract.

12.4 The seller shall notify the buyer as soon as practicable after the force majeure event no longer causes it to be unable to comply with its obligations under the contract. Following such notification, the contract shall continue to be performed on the terms existing immediately prior to the occurrence of the force majeure event, unless agreed otherwise in writing by the parties.

12.3 The buyer cannot cancel any contract with the seller whilst the seller is in bona fide discussions with the buyer due to a force majeure event and this clause 12 does not excuse the buyer from paying all sums due under the contract.

12.5 If a force majeure event prevents the seller’s performance of its obligations for a continuous period of more than 16 weeks, the buyer may terminate the contract by giving 30 days’ written notice to the seller.

13. PROPER LAW OF CONTRACT

13.1. This contract is subject to the law of England and Wales.

13.2 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these conditions or the contract or its subject matter or formation (including non-contractual disputes or claims).

1. These Current Promotions Terms and Conditions apply to all our offers, promo codes and are supplemented by our Terms and Conditions of Website Use and our Privacy Policy.

2. Promotion codes aren’t applicable to products that have already been discounted, bespoke or personalisation orders and bulk buy products unless stated otherwise.

3. Promo codes can be used only once per customer and cannot be shared.

4. Codes are not redeemable for cash or credit.

5. Unless stated, promo codes cannot be used in conjunction with any offer, and only one code can be applied to an order.
   
   
6. Codes are applied at checkout, quoted over the phone or by email.
   
   
7. WBC reserves the right to amend or withdraw offers at any time.
   
   
8. Any refunds will take into account the discount.
   
   
9. Promoter - Wine Box Company Limited, registered at 15 Bessemer Park, Milkwood Road, London, SE24 0HG.

These Terms of Service govern your use of the website located at https://wbc.co.uk and any related services provided by WBC.

By accessing https://wbc.co.uk, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by WBC.

We, WBC, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 1 August 2022.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not: modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website; remove any copyright or other proprietary notations from any materials and software on this website; transfer the materials to another person or “mirror” the materials on any other server;knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service WBC provides; use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material; use this website or its associated services in violation of any applicable laws or regulations; use this website in conjunction with sending unauthorised advertising or spam;harvest, collect or gather user data without the user’s consent; or use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to WBC and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a licence, not a transfer of title. This licence shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by WBC at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, WBC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall WBC or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if WBC or an authorised representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. WBC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

WBC has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by WBC of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United Kingdom. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.