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Ordering, Delivery & Returns

DELIVERY, COLLECTIONS & RETURNS



ORDERING

How do I order?

Order Online

Order quickly, easily and securely all day, every day. Simply use the login button above to login or register.
Make enquiries or order products at any time of the day or night and we will respond during office hours.
If you experience any technical issues with our website please contact our webmaster via email: website@wbc.co.uk

Order by Phone

Call our helpful, friendly sales team between the hours of 09:00 and 17:30 Monday to Thursday and 09:00 to 17:00 Friday on +44(0)20 7737 4040

Order by Email

Email your orders to our dedicated sales team sales@wbc.co.uk

How do I pay for my order?

We accept payment from all major credit & debit cards including Mastercard, Visa, Visa Debit and American Express. We also accept PayPal.

We do not accept Cheques or postal orders.

Do you offer credit facilities?

Yes. For regular customers, we offer credit facilities when you spend in excess of £500 ex VAT per annum.

It’s easy to apply, simply download our WBC Credit Application form and email it us, or call us to speak to one of our team.

What discounts do you offer?

As a trade supplier, all products listed online are discounted already, but we offer small additional discounts depending of the total value of your order.

Orders over £500 ex VAT : 3% discount.
Orders over £1500 ex VAT : 5% discount.
Orders over £3000 ex VAT: 7.5% discount.

Additional discounts apply to all products except Shred & Fill, Retail Props, Brix Modular Display System, clearance products. Printing costs, delivery and VAT do not count towards discounts.

Pallet Rate - Bulk Buy Special Discounts

Our special bulk buy pallet rates only apply to deliveries within mainland UK excluding highlands of Scotland, Northern Ireland and Eire, the Channel Islands and all offshore postcodes. We would love to be able to offer special pricing to all our customers, but unfortunately current shipping rates to these areas make it impossible. The following postcodes are NOT considered UK Mainland by our couriers are:

DD, PH, IV, HS, KW, PA, KA, ZE, AB, BT - Northern Ireland, Eire, PO – Isle of White, JE – Jersey, GY – Guernsey, IM

Do you have a minimum order?

No, feel free to order as much as you like. There is no minimum spend when placing an order online and for mainland UK we offer FREE delivery on orders over £150 Ex Vat.

 

Why didn't I get my Reset Password email?

Have you tried to reset your password using the forgot your password form but haven't received an email? There are a few things that might have caused this.

You may have entered the wrong email address.

When you enter your email address and click submit a confirmation page will show regardless of whether you entered the correct email address or not. To protect your accounts security we cannot confirm if you have entered an email address registered with our system.

If you haven't received an email after a few minutes, you might want to try with a different email address.

The email might be in your junk or spam folder or is being blocked by your spam filtering system.

Your spam filtering system on your email client might have identified the Reset Password email as spam. Check your spam / junk mail folder.  

It's also possible that your company's servers might have blocked the email due to security firewalls. In this case you should ask you IT administrator to allow emails from sales@wbc.co.uk and try resetting your password.

Contact Our Customer Service Team

If you still don't receive an email, please contact our customer service team either via Live Chat, sales@wbc.co.uk or on 020 7737 4040

 

DELIVERY & COLLECTIONS

What are your delivery charges?

UK Mainland Delivery (excl. Highlands / Islands)

Free delivery on all orders over £150 ex VAT
For all orders under £150 please add £9.95 + VAT

We aim for next day delivery, however please allow 2-3 working days during busy periods.

Non UK Mainland Delivery (Incl. Highlands / Islands)

Northern Ireland, Ireland, Channel Islands & other Islands along with the following postcodes which are NOT considered UK Mainland by our couriers:

IM, IV, HS, KA27-28, KW, PA20-88, PH19-44, TR21-25, ZE and Isle of Wight

Free delivery on all orders over £300 ex VAT
For all orders under £300 ex VAT please add £25 + VAT

Please allow 5-7 working days for delivery.

How long does delivery take?

All our parel deliveries are made by our courier DHL.

Deliveries are made between 8:30am - 6:00pm Monday to Friday, and it's essential that your order is consigned to a 'manned' address where the courier can obtain a signature on delivery.

We understand this may be inflexible for some, but as a business supplier, we pay for a business service and certain stipulations are in place to ensure you get the very best service possible.

The courier cannot deliver to a neighbour or an alternative delivery address. If the courier is unable to make the delivery to the specified address and has to return at a later date or the parcel has to be returned to us, a charge of up to £15.00 per parcel will be made. This surcharge also applies to deliveries where the goods are refused or the driver is turned away at the delivery point.

UK MAINLAND:
We aim for next day delivery, however please allow 2-3 working days during busy periods.

NON UK MAINLAND (Incl. Highlands / Islands)
Northern Ireland, Ireland, Channel Islands & other Islands along with the following postcodes which are NOT considered UK Mainland by our couriers:
IM, IV, HS, KA27-28, KW, PA20-88, PH19-44, TR21-25, ZE and Isle of Wight

Please allow 5-7 working days for delivery.

Where do you deliver?

We deliver to customers all across the UK & Ireland far and wide including Guernsey, Jersey, Isle of Man, the Highlands and Islands of Scotland and the Republic of Ireland.

We also delivery internationally. Please contact our customer service team for more information.

Do you deliver internationally?

Yes, please contact our customer service team for further information on +44 207 7737 4040 or sales@wbc.co.uk

Can I collect my order?

You can, but this needs to be arranged with our sales team in advance. Contact our office on +44 20 7737 4040 so we can provide you with the collection details.

 

RETURNS AND EXCHANGES

What is your return policy?

If for any reason you would like to return any products you have ordered but no longer require, simply send it back to us at your own expense. This must be done within 7 days of the delivery date. The product must be in its original packaging and ready for resale. Please contact our customer services team so they can raise a return document.

We will refund any delivery charges (where charged) when a product is faulty or damaged but not when a product is unwanted.

What happens if I've received the wrong or damaged item.

We will arrange collection of the items and organise replacements or a credit note. Any delivery charges (where charged) when a product is faulty or damaged will also be refunded. Please check your delivery carefully on arrival and let us know of any damages, shortfalls or errors within 48 hours

 

 

How long does a refund take to be applied?

It takes approximately 3-5 working days to process the payment, but it does depend on your bank.

 

SETTING THE 'ECO' BAR HIGH

How to shop 'Eco' with WBC

Whilst the vast majority of our products have a high recycled content and are recyclable we have picked out the very best of them to be flagged 'Eco'. Look out for the Green Eco Tag online and in our product directories.



 

So, what products get an eco tag?

A product gets an eco tag if it is manufactured using a minimum of 70% recycled content and it is 100% recyclable. The truth is the vast majority of our products have over 50% recycled content and are 100% recyclable and would be considered "eco" by most measures. This is our benchmark and we've set the bar high with a commitment to keep increasing this every year.

The exception to this criteria is the reusable bags we offer which whilst not made from 100% recycled material, are designed to be used time and time again reducing the need for single use plastic carriers. Re-use has to be even better than recycling so we've included these in our eco tag range.